Hosting & Website Maintenance

Hosting & Website Care Plans

Protect your website with fast, secure hosting & regular maintenance with our Site Care plans

All pricing in AUD

 

 
  • Premium WordPress hosting
  • Free SSL Certificate
  • WordPress Updates
  • Plugin & Theme Updates
  • Daily offsite backups
  • Security firewall protection
  • eCommerce Updates
  • Uptime monitoring
  • Speed Optimisation
  • Discounted hourly rate
  • 1 hrs support per month

WordPress
Hosting

$15 / month
  • Premium WordPress hosting
  • Free SSL Certificate
  • WordPress Updates
  • Plugin & Theme Updates
  • Daily offsite backups
  • Security firewall protection
  • eCommerce Updates
  • Uptime monitoring
  • Speed Optimisation
  • Discounted hourly rate
  • 1 hrs support per month

Site Care
PRO

$39 / month
  • Premium WordPress hosting
  • Free SSL Certificate
  • WordPress Updates
  • Plugin & Theme Updates
  • Daily offsite backups
  • Security firewall protection
  • eCommerce Updates
  • Uptime monitoring
  • Speed Optimisation
  • Discounted hourly rate
  • 1 hrs support per month

Site Care
GOLD

$59 / month
  • Premium WordPress hosting
  • Free SSL Certificate
  • WordPress Updates
  • Plugin & Theme Updates
  • Daily offsite backups
  • Security firewall protection
  • eCommerce Updates
  • Uptime monitoring
  • Speed Optimisation
  • Discounted hourly rate
  • 1 hrs support per month

Site Care
PLATINUM

$99 / month
  • Premium WordPress hosting
  • Free SSL Certificate
  • WordPress Updates
  • Plugin & Theme Updates
  • Daily offsite backups
  • Security firewall protection
  • eCommerce Updates
  • Uptime monitoring
  • Speed Optimisation
  • Discounted hourly rate
  • 1 hrs support per month

Care Plan Features

  • High Performance Hosting

    All of our Care Plans come with our super fast Sydney-based web hosting, optimised for speed and security.

  • WordPress Updates

    WordPress core updates, theme updates, plugin updates and more carried out on a regular basis.

  • Security & Malware Monitoring

    Security monitoring and malware monitoring for your website to keep it safe and secure.

  • Daily Offsite Backups

    Your website is backed up daily, with the files being encrypted and stored on Amazon's S3 service.

  • Uptime Monitoring

    Your website is monitored every 5 minutes to ensure that it is online. We'll assist you if your website is offline.

  • SSL Setup & Monitoring

    We can setup free SSL certificates for you on our website hosting. If you have an external host, we can assist if they provide you with an SSL certificate.

  • eCommerce Updates

    We keep your Woocommerce or Easy Digital Downloads site up and running with regular safe updates

  • Safe Plugin Updates

    We take a backup of your website before performing updates to keep everything in good order and to easily roll-back if your website has a conflict.

  • Performance Optimisation

    We'll check your website regularly and help you to optimise it so that you can have the best performance and fastest loading times.

  • Content Updates

    We can update your website content and assist you to make changes on your website.

  • Care Reports

    We send out a monthly report for all Care Plans to show the work that has been completed in the previous month.

Frequently Asked Questions (FAQs)

Below, you'll find the most frequently asked questions by our WordPress Care Plan customers. If you have a question that is not on the list, please send us an email or use the live chat (icon in the bottom right of the screen).

What tasks can you help me with?

A typical website task that we can assist with would be any task that takes 30 minutes or less. This includes tasks such as adding content to your website, installing a new plugin, updating / adding images and more.

Major design changes, feature or functionality additions are not included. For these tasks, we'll provide a quote for the time required.

What happens if my website goes down, is hacked, breaks etc?

Whilst every care is made to ensure that websites are safe and secure, nothing you can do to a website will make it 100% safe and secure forever. Sadly, there is always someone out there with malicious intent.

In the unlikely even that your website goes offline, we can assist you with restoring the most recent backup to your website.

For Gold and Platinum plans, we provide additional security clean-up services that are included in your plan's price.

Do you manage WooCommerce websites?

Yes! We love WooCommerce websites and we are very happy to provide support for them.

Due to the increased complexity and time required to assist with an eCommerce website running on WooCommerce, we would require the website to be on our Gold or Platinum plan.

Can you support multiple WordPress sites?

Yes, we can assist with as many WordPress sites as you would like us to. Each website will have a separate care plan.

We offer reduced monthly plans for clients with 5 or more websites. Please get in touch with us for more details. The discount is ideal for a business group with a number of websites, freelancers, agencies and more.

Do I have to host my website with you?

All of our WordPress Care Plans include high performance Website Hosting. This is hosting that has been specifically designed for WordPress websites, to provide a fast and stable platform for your site.

You do not have to use this hosting if you already have a great hosting company in place. We can support your website on any hosting company in the world, although we do recommend a professional WordPress hosting company as you will get better results.

What if I need more support time?

If you need support time over and above the time included with your plan each month, this is not a problem.

Any time used over and above your current plan is billed hourly and invoiced on a weekly basis.

As a valued Site Care Gold or Platinum Plan customer, will receive a discount on our hourly rates.

What tasks can you help me with?

A typical website task that we can assist with would be any task that takes 30 minutes or less. This includes tasks such as adding content to your website, installing a new plugin, updating / adding images and more.

Major design changes, feature or functionality additions are not included. For these tasks, we'll provide a quote for the time required.

Can I really cancel anytime?

Yes, you can cancel anytime. There is no long-term contract here. Whilst we don't want you to leave, we do understand that sometimes business circumstances change.

In the unlikely event of you wanting to cancel your Care Plan, you can send an email to our support team and we'll cancel everything within 1-2 business days.

Do you offer SEO?

We don’t offer search optimisation as part of our service. But we will happily install great SEO plugins and give you advice on how to use them effectively. SEO is a long process with slow results and becoming more difficult as paid advertising increases in importance. Therefore we think you’re better off focusing on content and spreading your presence through your website and social media. That’s where we can really help you.

My website was not built by Brandzu - can I still be on a Site Care Plan?

Our Site Care Plans were initially offered just to our own website design clients, however we're happy to support your website if you had it designed by another company.

Our simple ethos is that we want to help business owners with WordPress websites to keep their sites safe, secure and updated.

We'll need to run an audit before we can accept your website onto one of our Care Plans. The audit costs $95 and includes 2 hours of time to resolve any issues that we find with the website that need to be fixed before we can add you to a plan. In addition, you'll get a discount on the first month of your new Site Care Plan with us.

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